Professional attitude.

It's not just applying to the professionals, but all work in general. Quite enlightening.

A)Attitude or behaviour
B)Example of minor problem
C)Example of serious problem

A)Communication skills(with patientsand relatives)
B)Occasional communication difficulties with patients or relatives have been noticed
C)Repeated communication difficulties with patients and relatives have been noticed. Others have commented on them.

A)Communication skills (with staff)
B)Occasional communication difficulties have been noticed; unsatisfactory transmission of clinical information,e.g.: handovers, ward-round
C)Repeated communication difficulties with staff have been noticed. Others have commented on them. Fails to pass on important clinicalinformation

A)Communication skills (sensitivity to needs of others)
B)On occasions fails to listen to patients or relatives or to respect their wishes.Lacks sensitivity in handling patients occasionally
C)Appears oblivious to what patients and relatives say, or insensitive to their likely feelings. Fails tounderstand or respect different cultural and ethical perspectives

A)Reliability and timekeeping
B)Isolated episodes of lateness,sometimes fails to warn of problems,tends to need reminding to get things done.
C)Repeated episodes of lateness, often fails to warn of problems, usually needs reminding to get things done

A)Control of moods and emotions
B)Occasionally shows irritability or bad temper with no apparent cause.Although other staff are aware of it,work continues normally.
C)Is well known for being moody, irritable and bad tempered.Other staff modify their behaviour to accommodate them. The pattern of work is adversely affected

A)Personal presentation
B)When seeing patients, occasionally dresses in an unprofessional way.
C)Frequently dresses in an unprofessional way when seeing patients who may find this distasteful or upsetting. Other aspects of personal hygiene sometimes cause offence

A)Social behaviour
B)Social life occasionally impinges on professional life causing lateness,tiredness at work, and difficulty with studies.
C)Social life repeatedly affects professional performance, is likely to be causing problems with self-directed learning and affects patient care.

A)Conscientiousness in safe practice
B)Usually satisfactory but has occasional lapses (e.g. doesn’t sign for drugs ordered, forgets to tidy up own sharps).
C)More frequent or serious errors, such as failing to check donor blood against transfusion form, errorsin prescription, relaxed approach to errors.Doesn’t record critical incidents

A)Initiative
B)Rather passive. Tends to need pushing when things have to be done.Slower than he/she should be to take responsibility.
C)Actively avoids taking up challenges and very slow in adopting responsibility as and when problems arise

A)Over or under assertiveness
B)(I) May undertake inappropriateprocedures because of pressure from others. (II) On occasions insists on acourse of action in the face of reasonable advice to the detriment of patients and/or colleagues
C)(I) Fails to be assertive even when necessary for the patient's well being. Unable to control any situation.(II) Frequently causes problems and offends patients and/or colleagues by insisting on acourse of action in the face of reasoned argument.

A)Over-confidence
B)Occasionally takes on cases that are beyond level of competence.Occasional clinical crises occur because of lack of proper planning and assessment.
C)Frequently exhibits lack of care in planning and execution of tasks. Works without concern beyond his/her level of training, knowledge or experience

A)Under-confidence
B)Reluctant to extend clinical experience. Anxious when working alone on clinical cases that should be within his/her competence.
C)Frequently demonstrates and transmits anxiety to the theatre environment. Is sufficiently stressed by work that symptoms of stress become an issue and affect performance.

A)Departmental involvement
B)Participation below the usual expected. Tends not to attend meetings unless he/she has to.
C)Rarely participates in any departmental activity. Rather isolated socially from other members of the department.

A)Team working
B)Doesn’t always consider the needs of others. Tends to press ahead with his/her own plan and expects others to adapt around it.
C)Careless of the needs of others. Often arrogant and thoughtless. Sufficient lack of insight that his/her behaviour frequently causes problems.

A)Personal organisation
B)Can be unprepared for the task in hand: sometimes forgets to bring essential items to meetings etc. Can be slow to implement agreed policy changes.
C)Frequently poorly prepared and disorganised. Unreliable to the extent that other staff are affected. Appears unaware of the impact their behaviour has on the working environment.

A)Honesty and trustworthiness
B)Has been found to manipulate the truth to prevent criticism; blames others for own errors and shortcomings
C)Deliberately misleads staff, patients or trainers by miss-information e.g. fills in logbook with non-existent cases; does not report serious adverse event; alters records after a problem has occurred. Fails to answer patient’s / relative’s queries honestly

A)Enthusiasm
B)Usual response to new opportunities is rather flat. Gives the appearance that work is an onerous duty rather than something to give satisfaction
C)Negative response to new opportunities. Always places personal convenience before that of patients or colleagues. Never volunteers and is unco-operative in solving departmental problems

A)Record keeping
B)Occasionally fails to keep a good record or is rather economical with basic information. Needs reminding to retrieve and document laboratory investigations.
C)Case notes review demonstrates frequent poor record keeping; key items of information missing, or incorrectly documented. Training record poorly maintained, possibility of falsification of entries